Unified Communications and Collaboration - UCC

Unified Communications and Collaboration - UCC

Unified Communications and Collaboration, UCC

Unified Communications and Collaboration (UCC) combines different forms of real-time communication, such as

  • Telephone communication (IP-based calls)
  •  Chat
  • Audio/video meetings
  • Status information
  • Call control, and
  • Unified Messaging (UM)
Unified messaging covers e-mails, SMS messages, fax messages, and voice mail.

 

Is there a need for unified communications?

 

Unified communications consists of several areas listed above, which are offered to the user via a user interface unified to the maximum possible extent and in a terminal-independent manner.

 
In recent years, the popularity of UCC has increased significantly, for the following reasons:
  • Increasing need for telecommuting.
  • The need for time and place-independent working.
  • Cost savings in organisations’ travelling arrangements.
  • Technical development of mobile devices, applications, and UCC solutions.
  • The desire to harmonise internal and external communication of organisations.
  • The desire to further improve positive customer experience with the help of good user experience and modern technology.
 

Today, unified communications solutions can be acquired directly from the suppliers’ cloud utilising modern browser and mobile technology.

 

Practical implementation

 

Most typical practical implementations of unified communications have included audio and video solutions. The organisation has introduced an application enabling audio and video conferencing (such as Microsoft Lync / Skype for Business, Cisco Webex, Mitel MiCollab). In such a case, the application in question has been installed to the end user’s laptop computer – and, possibly, mobile application to the user’s smartphone.